Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be: • In the same condition that you received it • Unused and unopened • In the original packaging • Accompanied by a receipt or proof of purchase ⸻ How to Start a Return To initiate a return, please contact us at: info@americanpetsupplies.com If your return is approved, we will provide: • Instructions on how and where to send your package • A return shipping label if applicable Items returned without first requesting a return authorization will not be accepted. If you have any questions regarding returns, please contact us at info@americanpetsupplies.com. ⸻ Damaged, Defective, or Incorrect Items Please inspect your order immediately upon arrival. If your order arrives: • Damaged • Defective • Incorrect Please contact us as soon as possible so we can evaluate the issue and resolve it quickly. Photos of the damaged item and packaging may be required to process the claim. ⸻ Non-Returnable Items For safety and hygiene reasons, certain pet products cannot be returned. These include: • Opened pet food, treats, or chews • Used pet toys, bowls, or accessories • Products with broken safety seals • Custom or special-order items • Sale items • Gift cards If you are unsure whether your item qualifies for a return, please contact us before requesting a return. Once we receive and inspect your returned item, we will notify you if the refund is approved or denied. If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card company to process and post the refund.