Updated: 02/10/2026
(Located at web address https://townchest.com/legal/program-description)
How do I sign up for the Townchest Shopping for Good Program?
Signing up is easy. In order to register and receive support, you must be an official representative of an eligible organization or affiliated group and then follow these easy steps:
What is an Organization and Affiliated Group?
An Organization refers to a 501(c)(3) charitable organization or educational institution. The eligibility criteria for Organizations to participate in the Townchest Shopping for Good Program are described within this Program Description page as well as the Program Participation Agreement.
An Affiliated Group (often just called a “Group”), is a team, club, department, chapter, student organization, or other sub-unit that operate under the same legal entity as an eligible Organization (for example, the ABC High School Soccer Team would be an Affiliated Group of the Organization ABC High School).
All Support amounts earned by an Organization’s Affiliated Groups will be credited and remitted solely to the Organization. The Organization is responsible for directing and distributing such funds among its Affiliated Groups.
What is an Organization Manager?
An Organization Manager is an official representative of an eligible Organization who can access and manage Townchest Shopping for Good Program information on for the Organization, including payment information.
What is a Group Manager?
A Group Manager is an official representative of a Group who can access and manage Townchest Shopping for Good Program information for the Group.
What information do I need to sign up?
To sign up for the Townchest Shopping for Good Program, Managers will need the following information.
If signing up for an Organization account you will need:
If signing up for a Group account you will need:
Why do you need contact information?
We ask for contact information (including a valid email address) so that we can communicate important program information. From time to time, we may email details about support received and information about program promotions.
Can I receive support without signing up?
Customers may be able to select your Organization even if you don’t register, as long as your organization is listed publicly and meets our eligibility criteria. However, we cannot make any payments to your Organization until you complete your free registration and provide payment information.
See “What happens if we do not register…” under Receiving Support for more information on how support is handled for unregistered Organizations.
What happens if another person has already signed up on behalf of my Organization or Group and they were not authorized to do so?
If your Organization or Group has been registered someone who wasn’t authorized, please email us at contact@townchest.com.
What is the Townchest Shopping for Good Program?
The Townchest Shopping for Good Program allows Townchest customers to support their favorite charitable organizations and educational institutions through Everyday Shopping and eligible Organizations to receive that support.
What Organizations and Groups are eligible?
Organizations must be registered and in good standing with the IRS as a 501(c)(3) or educational institution. Groups must be affiliated with an Organization that is registered and in good standing with the IRS as a 501(c)(3) or educational institution to be eligible to participate.
Organizations must be public charitable organizations (not private foundations) or educational institutions and may not be supporting organizations, unless identified specifically as a Type I, Type II, or functionally integrated Type III supporting organization.
Eligible Organizations must be located in one of the 50 U.S. states, the District of Columbia, American Samoa, the Commonwealth of Puerto Rico, the Commonwealth of the Northern Mariana Islands, Guam, or the U.S. Virgin Islands. Groups must be affiliated with an eligible Organization.
Organizations must submit requested payout information to receive disbursements.
Organizations or Groups that engage in, support, encourage, or promote intolerance, hate, terrorism, violence, money laundering, or other illegal activities are not eligible to participate. Townchest relies on the US Office of Foreign Assets Control and the Southern Poverty Law Center to determine which registered charities fall into these groups. For more information about what Organizations qualify as Eligible Organizations, please refer to the Program Participation Agreement
How does the Townchest Shopping for Good Program work?
When a customer makes a purchase on Townchest, they choose an Organization or Group to support. Townchest allocates 50% of its profits to a distribution pool, and that pool is then allocates to participating Organizations based on qualifying purchases attributed to each Organization and its Affiliated Groups by Townchest customers.
Is there any cost to Organizations, Groups, or Townchest customers to participate?
No, there is no cost for Organizations, Groups, or Townchest customers to participate.
Do you charge any administrative fees?
No, there are no administrative fees. Organizations must register to receive payment amounts and have valid payment information, but there is no charge to participate.
Can Organizations and Groups outside of the U.S. participate?
Generally, no. Eligible Organizations must be qualified educational institutions or charities under Section 501(c)(3) and located in one of the 50 U.S. States, the District of Columbia, American Samoa, the Commonwealth of Puerto Rico, the Commonwealth of the Northern Mariana Islands, Guam, or the U.S. Virgin Islands. Groups must be affiliated with an eligible Organization.
Can customers make Direct Donations to Organizations and Groups through the Townchest Shopping for Good program?
Yes, customers can make Direct Donations through the Townchest Shopping for Good Program. Customers can add a Direct Donation to their Selected Organization at checkout or through the Organization page. Direct Donations made to a participating Group will be paid to the Organization they are Affiliated with.
Does Townchest take any portion of Direct Donations?
Direct donations are subject to transaction and processing fees (including credit/debit card processing and the safely delivering donations to Organizations). These fees are typically 5-7% of the donation amount.
Customers can choose to cover the processing fee, and many do. If they don’t, we automatically deduct the processing fee from the donation to cover the processing costs.
How do I contact Townchest about the Townchest Shopping for Good Program?
To submit a question to the Townchest Shopping for Good Program support team, please email us at contact@townchest.com.
If I do not want my Organization to participate in the Townchest Shopping for Good Program, what do I do?
If you do not want your Organization to participate in the Townchest Shopping for Good program, please email us at contact@townchest.com and request that your Organization be removed from the program.
Where did you get my Organization/Group’s information?
Townchest uses publicly available data, including the IRS Exempt Organizations Business Master File and the National Center for Education Statistics data, to source information about Organization and Groups for our Organization Search and our school directory.
If you believe information about your Organization or Group is incorrect, please contact our support team at contact@townchest.com. For more details, please see the Townchest.com Terms of Use.
How can I change my Organization Manager/Group Manager to another person?
If you need to change your Organization Manager or Group Manager, please email us at contact@townchest.com and include a request in your message to switch the current Manager, also please provide contact information for the new Organization or Group Manager
How do I change my account information such as email address and password?
To change your account information, sign in to your account, select Account Information, and then Profile. Note that if this same email address is associated with other Townchest accounts such as the account you purchase products with, the name, email address, or password will also be changed for your other Townchest accounts.
How do I update the payment information for our Organization or Group?
To update your Organization’s payment information, Organization Managers should email us at contact@townchest.com and include your organization name and request to update your payment information.
Please note, any pending or upcoming payment disbursements may be delayed if payment information needs to be updated so that Townchest can verify the information provided.
Only Organizations (not Groups) can provide payment information and receive disbursements through the Program. Payment disbursements are made directly to Organizations and include support allocated to the Organization as well as all its Affiliated Groups.
How can I update my Group/Organization’s information (name, address, etc.)?
To keep Townchest safe for everyone, we use IRS and National Center for Education Statistics resources to source Organization information. If you believe this information is incorrect and needs to be updated please email us at contact@townchest.com and include your current Organization information and request to update your information.
To update your Group’s information, sign in to your account, select My Groups, select the Group you would like to update, then Edit Information.
Can my Group’s payment be sent directly to me or the Group instead of our Organization?
To keep Townchest safe for everyone, Townchest only makes payment disbursements to Organizations and includes support allocated to the Organization as well as all its Affiliated Groups in the payment disbursement. It is the responsibility of the Organization to allocate payments among its Affiliated Groups.
What do I do if my Group/Organization’s Manager is no longer with our Group/Organization and we need to change the Manager?
If your Organization or Group is registered to a Manager who is no longer with your Organization or Group, please email us at contact@townchest.com and include a request in your message to remove the current Manager, also please provide contact information for the new Organization or Group Manager.
What do I do if I have affiliated my Group with the incorrect Organization?
If your Group was affiliated with the incorrect Organization during registration, please email us at contact@townchest.com, and include your Group Name, the Organization you incorrectly affiliated with, and the Organization you intended to affiliate with.
Please note that all payment disbursements for support received by Groups are made to the Organization that Group is affiliated with at the time the support is received, so any Organization affiliation corrections will only be able to be applied to support received moving forward.
To avoid affiliating your Group with the incorrect Organization, we recommend that Group Managers confirm that the name, location and EIN Number the Organization selected during onboarding matches their Organization.
How does my Organization/Group receive support through the Townchest Shopping for Good Program?
Each month, Townchest makes payments to eligible, participating organizations by electronic funds transfer or check. Payments are generally sent about fourteen (14) days after the end of each calendar month.
To account for returns, a portion of the monthly donations may be withheld until the next payment cycle, and may be reduced due to returns from prior months. See the Program Participation Agreement for more details.
What happens if we do not register our Organization and provide payment information?
If you have not registered and have support allocated to your Organization, we will attempt to contact you with instructions on how to register.
If you do not register your Organization (including providing accurate payment information), Townchest will still track and store support earned in each calendar month.
Once you register, your Organization will be eligible to receive, in the next payment cycle, previously allocated amounts (including for its Affiliated Groups) that were not subject to reallocation under the Participation Agreement.
Please note, support that has been allocated to an unregistered Organization from customers that made their first supporting purchase more than twenty-four full months ago, and have not been distributed, may be reallocated to other registered Organizations.
How much of a customers’ purchase price does Townchest contribute to our Organization/Group?
The exact amount varies based on factors such as product mix and returns Organizations can typically expect to receive about 5-10% of customers’ purchase price from eligible purchases where the customer has chosen as their organization..
What purchases are eligible to contribute to our Organization/Group?
Eligible purchases are those made through Townchest when a customer has selected your Organization or Group to benefit. To qualify, the purchase must be completed, paid for by the customer, and the product must be delivered (or streamed/downloaded, if applicable).
Purchases that are canceled, returned, made in violation of Townchest’s terms, or completed after an Organization’s participation ends are not eligible to contribute.
What happens if one of my supporters attributes their purchase to the wrong Group or Organization?
As we’re sure you would agree, there is no wrong charitable or educational organization to support, Townchest is proud to partner with many of them. With that philosophy in mind, once a transaction is complete, we can’t change what group or organization it is attributed to. If one of your supporters accidentally selected a different group or organization then they originally intended, be sure to remind them to update their selected group for future purchases.
In order to receive a disbursement, what is the minimum amount my organization needs to have accrued?
The minimum amount an Organization must accrue to receive a monthly donation is $100.
If the total donation amount due to your Organization, based on the purchases by all customers who selected your Organization or its Affiliated Groups, is less than $100 as of the end of a given calendar month, the Townchest will hold the payment amounts and add them to payment amounts allocated to your organization in subsequent calendar months.
However, if you have an accrued payment that remains below $100 for twelve consecutive months, the Townchest will disburse accrued payment amounts to you in the payment cycle following the twelfth month, even if the payment amount is less than $100.
Can I view the amount of support my Group/Organization has received?
We currently do not provide reports that enable viewing of payment amounts received.
I have signed up but didn’t receive a disbursement. What happened?
If you have signed up as an Organization but did not receive a disbursement, please ensure that you have added the correct payment information for your Organization to your account. Also, you will not receive a disbursement if your Organization’s earnings are below the minimum disbursement amount of $100.
Note that earnings accrued during each calendar month are disbursed approximately fourteen (14) days after the end of that calendar month. Even if your Organization does not accrue at least $100 in support, Townchest will make a payment at least once per year.
If you have signed up as a Group, please ensure that the Organization you are affiliated with has registered for the Program, as all disbursements will be made directly to Organizations.
If you have questions, please email us at contact@townchest.com.
Are there any restrictions regarding the promotion of the Townchest Shopping for Good Program by Organizations/Groups?
Organizations and Groups may spread the word to supporters using email, website banners, links, widgets, social media posts, direct mail, print collateral, and signage, as well as using tools which may be made available through your participation in the Townchest Shopping for Good Program, in accordance with the Program Policies.
Will you share my email address or account information?
No. We do not share or sell account information or email addresses in any form. Please see the Townchest Privacy Policy for more information.
Will you share information about the amount of money contributed to my Group/Organization?
We may occasionally publicly disclose the amount of support received by Organizations and their Affiliated Groups resulting from the Townchest Shopping for Good Program; however, we will never disclose information that ties Support given by individual customers.
Will you share with my Organization/Group information about Townchest customers who have selected to support my Organization/Group?
Generally, no, Townchest will not share individual customer information with you regarding customers who have selected your Organization/Group to support unless the customer asks us to or it is legally required.
For more information about how Townchest handles customer data, please see the Townchest Privacy Policy and the Townchest Terms of Use.